Legal
Refund and cancellation
How each paid plan is bought, how to cancel it, and when money is returned.
No automated checkoutNothing renews on its ownOne address, read by a person
The short version
A summary for orientation. Where this and the sections below could be read differently, the sections below are the policy.
- Connect Premium is bought and cancelled in Google Play or the App Store. Their refund rules apply.
- The ObjectiveDone CRM is bought by a company's workspace Admin on this website through Razorpay, and renews monthly or yearly until cancelled on the Billing page.
- CRM payments are not refunded. The only exceptions: a payment taken twice, taken by mistake, or taken after the plan was cancelled is refunded in full.
- Cancel any time. The plan runs to the end of the period already paid for and nothing more is charged. Nothing you created is deleted.
1. How paying works, and how to cancel
Connect Premium is bought in the Connect app through Google Play or the App Store. They take the payment, and the subscription renews by itself every six months or year. Cancel in Google Play (Payments & subscriptions) or in your Apple account (Subscriptions); Premium then runs to the end of what you paid for, and nothing more is charged.
The ObjectiveDone CRM is sold to companies only. A workspace's Admin buys it on the workspace's Billing page on this website, by card or UPI through Razorpay. It renews by itself every month or year. Cancel any time on the same Billing page; the workspace keeps its plan until the end of the period already paid for, and nothing more is charged.
- Prices are on this website, in Indian rupees, GST included.
- We never ask for a card, UPI or bank detail by email or phone, and none is stored by us.
- When a paid period ends, nothing you created is deleted. Connect returns to the free features; a CRM workspace turns read-only, and everyone in it can still sign in, read and export.
2. Refunds
Connect Premium (Google Play, App Store). Store purchases are refunded by Google or Apple under their own rules: ask them. If they send you to us, write to support@objectivedone.com and we will help.
The CRM (Razorpay). Payments are not refunded, in full or in part, including for the unused part of a month or year. To stop paying, cancel on the Billing page; nothing more is charged.
- The exceptions. A payment taken twice, taken by mistake, or taken after the plan was cancelled is refunded in full. Write to support@objectivedone.com from the Admin's email address with the workspace name and the payment.
- How it comes back. To the card or UPI account it was paid from, through Razorpay. We answer within three working days and start an agreed refund the same day; banks usually take five to seven working days.
- Referral months are not refundable, because they were not paid for.
3. Who to contact
One address, read by a person: support@objectivedone.com. Put Refund in the subject line and write from the email on the account, so we can find it without asking you for anything else.
| What you want | What to send |
|---|---|
| A refund | The account email, roughly when you paid, and what you paid for. An exact date and amount help but are not required. |
| To stop the plan renewing | Nothing. Cancel it yourself: Connect in Google Play or your Apple account, the CRM on its Billing page. |
| A copy of your data first | Nothing — Profile → Export contacts gives you a spreadsheet immediately. Write to us for a full copy of the account. |
| To delete the account entirely | Nothing — Profile → Delete account. Export first; it cannot be undone. |
The operating company is Invement Mentoring Private Limited, registered at No 26/A, 15th C Cross, 6th D Main, 2nd Stage, WOC Road, Mahalakshmipuram Layout, Bengaluru, Bengaluru Urban, Karnataka, 560086, registration number GSTIN 29AAFCI2138D1ZS. These details are also required by the payment processors that check this page.